Our Procedure

Canary Medical Key


Step 1. Contact Canary Medical Key

It is very simple to contact us through our online contact form stating your needs. You will receive a reply from us within 48 hours.

Step 2. Information Exchange & Quote

If we already have enough information to forward quotes and information at this stage, we will do so. Alternatively, we will ask you for more details in order to request the appropriate quotes from our medical providers and forward them to you as soon as possible, along with information regarding the very best hospitals/clinics and specialists on Gran Canaria.

You will also receive details and prices of our services which include a Meet and Greet service at the airport (plus other necessary transfers), ensuring you an easy, trouble-free stay as a Canary Medical Key representative will be accompanying you every step of the way.

Step 3. Confirmation of Agreement & Payment of Deposit

Once you have selected your treatment centre and specialist, Canary Medical Key will start to organise yourmedical trip for you and, therefore, a deposit should be forwarded to our bank account as a sign of agreement.

Step 4. Confirmation of Flights & Accommodation 

Should you need any help in the choosing of flights or accommodation, Canary Medical Key will be pleased to assist you.

Step 5. Forwarding of Personal Itinerary

A detailed itinerary with times of pick-ups and appointments will be forwarded to you, including a check-list. You will also be sent information on Gran Canaria in order for you to make the most of your trip and enjoy the island whilst you are there.

Step 6. Airport Meet & Greet

A Canary Medical Key representative will be at the airport to meet you and accompany you to your accommodation.

Step 7. Pre-treatment Appointment (if applicable)

In some cases, a pre-surgery/treatment consultation is required where the specialist will review your medical records, etc. to ensure that you are ready for procedure. A Canary Medical Key representative will pick you up from your accommodation and accompany you to your hospital/clinic for the appointment.

Step 8. Treatment & Payment

On the day of your operation/treatment, your Canary Medical Key representative will pick you up and accompany you to the hospital/clinic where your specialist will be waiting for you. Treatment should be paid in full to the hospital/clinic on this day (in cases where a pre-treatment appointment is involved, payment should be paid that day).

Step 9. Post-treatment Recovery

Depending on the type of treatment you receive, there may be a recovery period in which case your specialist will set out the appropriate guidelines.

Step 10. Post-op/treatment Consultation (if applicable)

Your Canary Medical Key representative will accompany you to see your specialist who will check on your progress and provide you with any advice you may need. You will be provided with a medical reportbefore your departure home.

Step 11. Post-treatment Enjoyment

Once you have the go-ahead to enjoy some of the attractions that the island has to offer, Canary Medical Key can help you make arrangements or, alternatively, your hotel concierge.

Step 12. Tranfer to Airport & Patient Follow-up

Your Canary Medical Key representative will pick you up and accompany you to the airport for your flight home. Canary Medical Key will be in contact with you to follow-up your case and assist you with any future requirements.